GET IN TOUCH

Have questions or need assistance? Reach out through our contact form. We're ready to help you with your aluminium door needs. Your inquiry is our priority, and our team will respond promptly to guide you every step of the way.

FAQ'S
What Sets Aludoors' Aluminium Doors Apart From Wooden Doors?

They offer superior durability, security, and energy efficiency with minimal maintenance, unlike wooden doors.

How Energy-Efficient Are Aludoors' Doors?

Our doors feature advanced thermal insulation, reducing energy bills and maintaining indoor comfort.

Can I Customise My Aludoors Entrance Door?

Yes, we offer various colours, finishes, hardware, and glass inserts to match your home's design.

How Do I Maintain An Aludoors Aluminium Door?

Simply clean with soap and water—no painting or sealing required. They’re low-maintenance and long-lasting.

PRIVACY POLICY

Introduction

Welcome to Aludoors ("we," "our," or "us"). At Aludoors, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in other ways.

Information We Collect

Personal Information

When you interact with us, we may collect the following personal information:

Contact Information: Name, email address, phone number, and mailing address.

Service Information: Details about the products and services you request, including specifications, installation details, and any preferences you may have.

Payment Information: Credit card numbers and billing information when you make a purchase or pay for services.

Usage Data

We may also collect non-personal information about how you use our website and services, such as:

Log Data: IP address, browser type, operating system, and access times.

Cookies and Tracking Technologies: Information about your interactions with our website, including cookies and other tracking technologies used to enhance your browsing experience.

How We Use Your Information

We use your personal information for the following purposes:

To Provide and Manage Services: To process orders, schedule installations, and provide customer support.

To Improve Our Services: To analyse usage data and improve our products and services.

To Communicate with You: To send you updates, promotional materials, and other information related to our services. You may opt out of marketing communications at any time.

To Process Payments: To handle transactions and billing

Sharing Your Information

We may share your information in the following circumstances:

With Service Providers: Third-party vendors who assist us in operating our business, such as payment processors, delivery services, and marketing partners.

For Legal Compliance: When required by law or to protect our rights and the rights of others.

With Your Consent: For any other purpose with your explicit consent.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

You have the following rights regarding your personal information:

Access and Correction: You may request access to or correction of your personal information that we hold.

Opt-Out: You may opt out of receiving marketing communications from us at any time.

Data Deletion: You may request the deletion of your personal information, subject to certain legal and contractual limitations.

Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the effective date. Your continued use of our services after such changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us.

RETURN POLICY

At Aludoors, we strive to ensure your complete satisfaction with our products. If you are not fully satisfied with your purchase, you may return your Aludoors Front Door within 14 days of receiving the product

Eligibility for Returns

Returns are accepted within 14 days of the delivery date.

The product must be in its original condition, unused, uninstalled, and with all original packaging materials included.

Products with removed or missing original packaging materials are subject to a restocking fee.

EXCHANGES

Exchanged products are not subject to a restocking fee, provided the original packaging materials remain intact.

White Glove Delivery

If you have opted for our White Glove Delivery service (delivery and install), and you wish to return or exchange the item, you must notify our delivery team immediately at the time of delivery.

Once the door has been delivered, accepted, and the original packaging materials have been disposed of by our delivery team, the product cannot be returned or refunded.

Colour Disclaimer

Please note that colour representations may vary due to different computer screen settings and display technologies. We recommend confirming your colour choice with a colour code prior to placing an order.

If you have any questions or need further assistance, please contact our customer service team.
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